If something has gone wrong, or you simply need a hand, we want to hear from you. The contact details for every channel we operate are listed on this page — use whichever suits you best, and a member of our support team will pick it up.

Our team is authorised to handle the full range of player queries: account access, verification, deposits and withdrawals, bonus queries, technical issues, and anything else that comes up during your time with us. You do not need to be escalated to a manager for most things — the person who receives your message can act on it directly.

What to include when you write to us

The single most useful thing you can do is give us enough information to resolve your issue without needing to go back and forth. Include your registered username or the e-mail address on your account, a clear description of what happened, and — where relevant — the date and time of the event, the game or transaction involved, and any reference numbers you have. The more specific you are, the quicker we can get to the bottom of it. We will confirm receipt of your message and keep you updated as we work through it.

Complaints and how we handle them

If you feel your query has not been resolved to your satisfaction, you have the right to raise a formal complaint. Tell us clearly that you wish to do so, and your case will be reviewed at a senior level, separate from the standard support queue. We will acknowledge your complaint and work towards a resolution in writing. If you remain dissatisfied after that process, you may refer the matter to the Anjouan Gaming Authority, under whose licence we operate. We will never obstruct or discourage you from doing so.

Requests relating to responsible gambling — including deposit limits, cooling-off periods, and self-exclusion — are treated with particular care. If you contact us about any of these, your request will be prioritised and acted upon without delay. We will not attempt to dissuade you or offer incentives to change your mind. Players in the UK are fully supported when reaching out to us about any of these matters, and we take our obligations in this area seriously.

One final point on security: we will never ask you to share your password, your full card number, or any other sensitive credential over e-mail or chat. If you receive a message claiming to be from us that asks for this kind of information, do not respond to it — contact us through the channels listed on this page and let us know. Protecting your account is a shared responsibility, and we take our side of it seriously.